Quality
Information on quality metrics
Service commitments must be measurable and operationally realistic. The following points define the practical service-quality frame.
- Calls and digital support requests are answered as quickly as practical.
- Complaint review and fault resolution are handled within the shortest workable timeframe.
- For standard connections, the target completion time is 1 calendar day, subject to weather and technical constraints.
- Network modernization continues in phases and speeds up to 1000 Mb/s are offered.
- Customers are offered modern dual-band equipment for a more stable Wi‑Fi experience.